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- Pan card
- Driving License
- Voters card
Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.
Anmol Silver Jewellery & Accessories insures each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then you accept a signature by them as well as their photo ID as evidence of delivery.
RETURNS & EXCHANGE
Before you return an Anmol Silver Jewellery & Accessories product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craftsmen, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping. Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging).
4 STEPS TO MAKING A RETURN
- Please inform us within 3 days of receipt of order. You must email firstname.lastname@example.org to notify us.
- Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the Anmol Silver Jewellery & Accessories QC team to decide whether product is approved for return.
- Once we have received an e-mail notifying us of your concern with the product image and our Quality Control team has authorized the return we will inform you on the most mutually convenient return method.
- Anmol Silver Jewellery & Accessories will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewellery and the shipping charges. Refunds will only be made after we have received the shipment in its original packaging.
We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.
As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the respective payment gateway if applicable as per the situations given below.
All products sold on this website are guaranteed authentic. However, we are unable to comment on the authenticity of items not purchased from www.anmolexotica.com